Frequently Asked Questions
How much do your services cost?
Pricing is determined after factoring in a number of variables, such as emergency or non-emergency, ALS or BLS, services required, whether it be oxygen, IVs, etc. including distance traveled.
Please call us at our main location, 1 (229) 358-0001 to receive a quote.
What information do I need when I call for transport?
Patient's Name
Social Security Number*
Date of Birth
Pick up address including an apartment number or facility name if applicable​​
Where is the patient going? (address or facility name and doctor's names/suite number)
Reason for transport
Type of insurance coverage that the patient has
​
*Insurance Carriers and Medicare require the patient's social security number and policy number(s) for identification and to process
the claim.
How do I pay for my bill?
Southern Regional Emergency Medical Services accepts personal checks, Visa, Master Card, Discover and American Express.
​
Patients can make payments online, by mail to the remit address located on their invoice, or by phone contacting our main office location at
1 (229) 358-0001
How far in advance should I schedule transport?
Our dispatch is available 24/7/365 to schedule appointments.
How do I obtain a copy of my medical records?
To comply with applicable laws, requests for medical records must be made in writing. In certain cases, documentation and signature authorization are needed.
​
To request your medical records, please click the "Request Records" button below.
​
​​
​
If you are an organization requesting records, please click below to access ChartSwap.
If you experience difficulty with their site, Contact ChartSwap at 855-879-7927 or via email at info@chartswap.com
​
​